Our Customer Care office and our warehouse will be closed on Thursday, November 25th, and Friday, November 26th in observance of Thanksgiving. Please allow extra time for processing and shipping for orders placed during the long holiday weekend.
Message during Covid-19
Click here to read our notice regarding shipping and potential delays during Covid-19. Please note that ALL carriers, including USPS and UPS, are facing challenges and delays due to COVID and the increasing number of packages in transit. USPS especially has experienced delays of several days or more. Please do not choose Priority Mail if your order is time sensitive.
We ship Monday through Friday from Portland, Oregon. We do our very best to ship within 2 business days of receiving your order. The rate charged for the shipping of your order is based on the weight of your products, and your location.
At this time, we ship to US addresses only.
bambu is pleased to offer Free Standard Ground Shipping* on orders over $133.99. Orders will ship via UPS Ground and must ship to a physical address (no PO Boxes). UPS Ground typically delivers within 3-10 business days. depending on your location. If your order is time sensitive, please call us toll-free at 855-630-3149 to discuss your options.
*Please note that orders shipping to Hawaii or Alaska are excluded from our Free Ground Shipping offer. Shipping via USPS 1st Class to Alaska or Hawaii may take several weeks- we suggest you use Priority Mail for a more timely arrival. Offer also not valid for orders shipping beyond the contiguous United States.
Please note that USPS Priority is not a guaranteed delivery service, and is not recommended for urgent orders.
Expedited shipping is temporarily not available. Click here to read our notice regarding shipping and potential delays during Covid-19.
If you have an urgent need to receive items for an event, we recommend you call us prior to placing your order to inquire about shipping options. We'd be happy to check shipping times to ensure your order is received in time for your event. Customer Care can be reached toll-free at 855-630-3149, and we are available from 8 am to 4 pm (Pacific time) Monday through Friday.
**Due to unforeseen weather conditions or peak volume times, UPS and USPS may experience unavoidable delays in package delivery. We are not responsible for delays in the UPS or USPS delivery networks. While we make every attempt to ship your order in a timely manner, we do not have control over the final delivery date of your package.
See our Return & Refund Policy
Please note that Veneerware® sample boxes and items on sale are not eligible for returns.
For more information about bambu or our products contact:
901 SE Oak Street, Suite 102
Portland, OR 97214
Hours: M-F 8:00-4:00 PST
Got questions? Check out our FAQ page.
Wholesale Inquiries in USA:
Interested in becoming a bambu® Wholesaler?
Great! Let's get started. Find out more about setting up a wholesale account, and begin our application process here.
Wholesale Inquiries in Canada:
Wholesale Inquiries in UK & Europe:
Visit Green Pioneer's website here for more full details and requirements.
Green Pioneer UK
Phone: 01380 859600
Green Pioneer Europe
Other inquiries elsewhere, please contact Jeff Delkin at email@example.com